EAP Clinician - PRN

MYES · Charlotte, North Carolina
Department MYES
Employment Type Contractor
Minimum Experience Entry-level

McLaughlin Young Group (MYgroup) is a full-service human capital consulting firm that enables organizations to thrive.  Since 1987, we have developed and provided a holistic range of services to a wide range of clients, including Fortune 500s, smaller regional enterprises, and public sector entities. Through our employee assistance programs (EAP) and consulting practice, we deliver a realistic, practical, proven approach to improving three key metrics: retention, growth, and productivity.


Our EAP is a company-sponsored benefit that offers free, confidential assessments, short-term counseling, referrals, and follow-up services to employees and family members who have personal and/or work-related problems.  We also offer a student assistance program (SAP) to colleges and universities and a member assistance program (MAP) to associations.  Our corporate staff and affiliate network help clients address a broad and complex body of issues. Areas of focus are mental and emotional well-being, as well as work-related performance and organizational challenges.


Overall responsibility and qualifications:

The EAP Clinician - PRN will have at least a master’s degree and a clinical license in the state of North Carolina (e.g., LMFT, LCMHC, LCSW). Applicants with associate-level licenses and at least three years' post-graduate experience will be considered. EAP experience and/or CEAP/LEAP preferred. The EAP Clinician - PRN must have experience in customer service activities such as, but not limited to, answering phones, transferring calls, taking messages, and phone-based customer service. The EAP Clinician - PRN must be willing to be familiar with or be trained on Outlook calendar, EAP software, PowerPoint.


The EAP Clinician - PRN must demonstrate the ability to communicate effectively with professionalism and sensitivity over the phone and within the office setting. The office is a team-oriented environment. EAP Clinician - PRN must be comfortable working with others, friendly, positive, multi-task, organized, adaptable, and manage well under stressful situations. Additional skills must include detail-oriented, thorough documentation, knowledge in code of ethics, and mandatory reporting.


Work schedule: 

As needed between 8am-5pm weekdays: The expectation is that the hours may vary to meet the needs of the client companies and to cover the duties of the position. 


Main areas of responsibility:

  • Assess client needs and link them to providers or community resources
  • Document case activity
  • Establish and maintain relationships with prospective and existing clients and providers
  • Assist with maintenance of provider network, such as developing new partnerships and educating providers on EAP services
  • Communicate via phone and email
  • Provide excellent customer service


Key areas of responsibility:

  • Support and assist in the daily operations
  • Maintain detailed case notes
  • Comply with HIPAA procedures
  • Coordinate, develop, and present EAP trainings and orientations, as requested


Additional duties and responsibilities:

  • Provide front desk coverage and back-up phones
  • On-going professional development in all areas of EAP


Consults with:

  • All levels of administration
  • Office staff


MYgroup is an equal opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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  • Location
    Charlotte, North Carolina
  • Department
  • Employment Type
  • Minimum Experience